If I make a payment via EFT what reference do i use?
If you make an EFT payment to us, you have to use your account reference. If you do not have a customer code yet you can use the full invoice or quote number as a reference when making a payment. All proof of payments can be forwarded to accounts@johmelia.co.za
Where do I find the banking information to make a payment?
Our banking details can be found on all our quotes and invoices. It’s situated at the bottom of the page.
Our banking details are as follows:
Bank: FNB
Branch: 250655
Acc #: 626 978 17751
Reference: Invoice/Quote number or Account reference.
Email POP to accounts@johmelia.co.za
I have just moved homes, or I am moving. What do I do to transfer my account to a new property?
Please email accounts@johmelia.co.za or customercare@johmelia.co.za
Do I pay for technical support?
During the initial installation, labour is included in the quote, thereafter an additional fee is paid per hour.
How long until my account is cancelled?
One month’s notice is required before your account can be cancelled. Please email accounts@johmelia.co.za, should you wish to cancel your services.
I cancelled my contract, but I am still being billed.
This is most likely an error on the system. Please email accounts@johmelia.co.za or call 011 739 2017 for our accounts department.
What is the monthly cost for an alarm system?
This depends on your property and requirements. Book an appointment with our technical team to evaluate what is required based on your homes or business needs.
What are your trading hours?
We are available 24/7 via the emergency numbers: 011 739 2017/9 or 073 302 2418.
Our office hours: Mon- Thu 08h00- 16h00
Fri: 08h00 – 15h00
Sat-Sun/Public Holidays closed
How do I update my banking details for my account?
Please email accounts@johmelia.co.za to complete a new debit order mandate.